Your privacy is our responsibility

This Privacy Policy ("Policy") applies to users ("you", "user") of the 378bd online gaming platform ("378bd", "we", "our"). It describes how we collect, use, store, and protect your personal information.

By using our website or creating an account, you agree to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services.

We may collect the following types of information:

2.1 Information You Provide

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• Payment information (bKash, Nagad, Rocket, or Upay number — we do not store full account numbers)
• Identity card or verification documents (when required)
• Messages you send via support chat or email

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Site usage logs and session duration
• Cookie and local storage data (see the section below for details)
• Referral URL and traffic source

2.3 Financial Transaction Information

Information related to deposit and withdrawal amounts, dates, and payment methods is stored in our system. This information is used to ensure account security and to comply with applicable regulations.

378bd uses your information for the following purposes:

• Account Management: Handling registration, login, and account security.
• Payment Processing: Completing deposits and withdrawals successfully.
• Identity Verification: Confirming that the user is at least 21 years of age.
• Customer Support: Providing assistance via live chat and email.
• Site Improvement: Enhancing the user experience and resolving technical issues.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Responsible Gaming: Identifying excessive gaming behaviour and supporting the user.
• Legal Obligations: Complying with applicable laws and regulations.

378bd may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted technology partners and payment processors — such as bKash, Nagad, Rocket, and Upay — who receive only the information necessary to provide their services. Strict confidentiality agreements are in place with these partners.

4.2 Legal Requirements

In the case of a court order, government directive, or legal obligation, we may be required to disclose necessary information. In such situations, we always aim to disclose the minimum information required.

4.3 Business Transfers

In the event of a business restructuring or acquisition, user information may be transferred, subject to the protections of this Policy being maintained.

4.4 With Your Consent

Beyond the cases mentioned above, we will never disclose your information without your explicit consent.

378bd takes the following technical and administrative measures to secure your information:

• SSL/TLS Encryption: All data transfers on our website are secured with industry-standard SSL encryption.
• Encrypted Database: Stored information is kept in encrypted form.
• Restricted Access: Only authorised staff can access user information on a need-to-know basis.
• Regular Security Audits: Our systems are reviewed regularly to identify vulnerabilities.
• Firewall & Intrusion Detection Systems: Active monitoring to prevent unauthorised access.
• Payment Information Protection: Full mobile banking numbers or PINs are never stored.

However, no method of transmitting or storing information over the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot guarantee complete security against unauthorised access.

The 378bd website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our site.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the site — login sessions and security.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand which parts of the site are used most.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some features of the site to not work properly.

We retain your information only for as long as necessary:

• Active account data: for as long as the account remains active.
• Financial transaction records: in accordance with applicable legal requirements.
• Support communication history: for as long as necessary to maintain service quality.
• Even after an account is closed, certain information may be retained for a specified period where required by legal obligation.

Once the retention period ends, your information is securely deleted or anonymised so that identification is no longer possible.

As a user of 378bd, you have the following rights:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information beyond what is required by legal obligation.
• Right to Restrict Processing: The right to request that the use of your information be limited in certain circumstances.
• Right to Withdraw from Marketing Communications: The right to request that promotional communications be stopped at any time.

To exercise these rights, contact our support team via live chat or email.

378bd's services are intended only for those aged 21 or above. We do not knowingly collect personal information from minors. If we become aware that a minor is using our services, the relevant account will be closed immediately and any collected information will be deleted.

We urge parents and guardians to keep minors away from online gaming. If you believe a minor is using our site, please notify our support team immediately.

Your information may be processed or stored on servers located outside Bangladesh. For such transfers, we ensure that appropriate safeguards are in place and that the security of your information is maintained.

All our service provider partners are contractually obligated through their data protection agreements to uphold the standards of this Policy.

We may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through the site. The date of the latest update will always be displayed at the top of the page.

Continued use of our site after any changes will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

378bd believes in responsible gaming. We also use your gaming activity data for your protection — if an unusual pattern is observed, our team may reach out to you.

If you are experiencing gaming addiction or problem gambling, visit our Responsible Gaming page for help. This information is handled confidentially and used solely for your wellbeing.